Reference

How betonklik Handles Your Personal Data

Your account data — including your registered details and payment activity through DANA, OVO, or GoPay — is handled with clear rules on what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyCookie & Device ControlsData Access RequestsIndonesia-Region Policy

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HOW WE PROTECT DATA

Our Data Handling and Security Practices

We apply access controls, encrypted connections, and session monitoring to protect your account data at every point — from login through to withdrawal confirmation. Here is what that looks like in practice across the four areas that matter most to your privacy.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required by applicable regulations. When data is no longer needed, it is deleted or anonymised on a scheduled basis.

Cookie Controls

We use session cookies to keep you logged in across your mobile browser and desktop without re-entering credentials each time. You can review and adjust cookie preferences through the consent panel on your first visit or in account settings.

Account Security

Login access is protected by OTP verification sent to your registered contact. If we detect a login from an unrecognised device, your account may be temporarily held pending your confirmation — a step that protects your wallet balance directly.

Data Access and Corrections

You have the right to request a copy of your personal data, ask us to correct inaccurate details, or request deletion where local law permits. Contact our support team with your account details to start that process.

PRIVACY CONTACT

How to Reach Us About Your Data

Team online

Live Chat Support

Reach our account team directly through the live chat window in your account dashboard. Available around the clock for data queries, access requests, and account privacy concerns.

Email Data Request

Send a written data access or deletion request to our support email. We aim to respond within a few business days and will verify your identity before processing any changes.

Account Settings Panel

Some data preferences — including cookie consent and communication settings — can be adjusted directly inside your account settings without contacting support.

What Data We Collect and Why

betonklik Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with betonklik, we collect the information needed to run your account: your registered name, contact details, and the payment method you use — whether that is DANA, OVO, or GoPay. Transaction records are kept to process deposits and withdrawals accurately and

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to meet the record-keeping requirements that apply in eligible regions. We also collect device and session data — browser type, IP address, and login timestamps — to detect unusual access and keep your account secure. We do not sell your personal data to third parties. Data
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shared with payment processors like DANA, OVO, and GoPay is limited to what those processors need to complete your transaction. Availability of our services depends on local law and is accessible only where local regulations permit. If you access the platform from Tangerang or anywhere else
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in Indonesia, the same data rules apply to your account. You can request a copy of the data we hold on you at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions Answered

These are the questions we hear most often about how betonklik handles personal data. If your question is not covered here, our support team can help directly.

We collect your registered name, contact details, and the payment method you link — DANA, OVO, or GoPay. We also log device and session data to secure your account against unauthorised access.

We share data only with payment processors — DANA, OVO, GoPay — and only the information they need to complete your transaction. We do not sell personal data to advertisers or unrelated third parties.

Your data is kept for as long as your account is active and for any additional period required by applicable local regulations. Data no longer needed is deleted or anonymised on a scheduled cycle.

Contact our support team through live chat or email with your account details. We will verify your identity and provide your data within a few business days, in line with applicable local law.

Yes. You can request deletion of your personal data where local law permits. Some records — such as transaction logs — may need to be retained for a regulatory period before deletion can be completed.

We use OTP verification on login and monitor for unrecognised device sessions. If unusual access is detected, your account is held and you are notified to confirm before access is restored.

How betonklik Handles Your Personal Data

Our Data Handling and Security Practices

Data Retention

Cookie Controls

Account Security

Data Access and Corrections

How to Reach Us About Your Data

Live Chat Support

Email Data Request

Account Settings Panel

Your Privacy Questions Answered

01 What personal data does betonklik collect when I open an account?

02 Does betonklik share my data with third parties?

03 How long does betonklik keep my account data?

04 How can I request a copy of my personal data?

05 Can I ask betonklik to delete my data?

06 How does betonklik protect my account from unauthorised access?

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